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Shopper Insights

Planning your retail strategy starts with following your shoppers to where they will go next. Throughout the year WSL conducts national research studies among thousands of shoppers and interprets the findings into what our clients need to be ready for.

And, we deliver global retail innovation that will influence shoppers' expectations of what the shopping experience needs to become. Helping brands and retailers anticipate shoppers' needs, wants and values starts with How America Shops® shopper research.

My Random Shopping Life

My Random Shopping Life

The evidence is all around us - shopping is becoming more and more digital. For some, buying online has become a way of life… their primary method of getting the shopping done, regardless of whether it’s the weekly grocery trip, the quick fill-in trip for tonight’s dinner or the impulse purchase of a luxury item.  For others, buying online is selective – dependent on what they’re shopping for or how their day is going.  And for a great many others, online shopping, especially for CPG, has not yet entered their repertoire.  

So much of this behavior can appear random. So, in this report we set out to delve deeply into three types of shoppers (In-store Dominant, Online Dominant and Dual-mode Shoppers) to try and make sense of what drives their shopping choices across trip types and what their future shopping habits will be. 

Brands and retailers take heed:  while it may be tempting to think that the growing population of younger, digitally savvy shoppers and the proliferation of shopping choices like live streaming, direct-to-consumer websites and Instacart may soon render the store obsolete, our How America Shops® insights say not so fast!  For 3 in 5 shoppers, the store is still the venue of choice for CPG trips, and 40% of Online Dominant Shoppers say they want to do more shopping in brick stores that make them happy!  Understanding that more than 1 in 4 online shoppers go into the store after picking up their order makes the importance of omni-channel marketing even more clear.

Contact us to buy: Candace Corlett
ccorlett@wslstrategicretail.com
212 . 924 . 7780

My Random Shopping Life
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